Shipping policy
Shipping Information
Free domestic USA shipping on orders over $125.
$7 Flat rate on domestic USA orders.
Orders are usually shipped within 1-2 business days after order has been paid for and processed in our system. Our warehouse operates Monday – Friday 9-4EST. The warehouse is closed on national holidays and orders will ship out the following 1-2 business days.
Domestic transit time
Domestic orders tend to take 7-10 business days or less to arrive to the destination. These times may vary.
International transit time
International orders usually take 10 – 15 days to arrive to the destination. These times may vary depending on the shipping destination.
Change Of Delivery Address
Please verify the delivery address before placing your order. We're able to update the address before a tracking number is attached to the order. Once the tracking number is attached we can no longer make any changes, please contact us so we can contact the delivery service and work with you and get you your package.
Delivery Time Exceeded
If the delivery time has exceeded the estimated arrival time, or if your package does not arrive within 72 hours after receiving the delivery confirmation, please contact us so that we can begin a case and investigate the situation.
International Shipments
Camouflet does ship internationally, with a few exceptions. For International customers, please keep all aspects of shipping to your address in mind; higher shipping rates, customs duties/fees, and wait times are all the responsibility of the purchaser. Please know your country's rules and regulations on importing any of Camouflet's products before placing your order. Shipping and handling costs are non-refundable. Duty fees and taxes are calculated by Government(s), and we cannot make any adjustments to these fees. To know what the fees will cost you beforehand, please contact your local government for an estimate.
Carriers
Domestic (USA) shipments ship via USPS or UPS.
International shipments ship via UPS.
For any orders being delivered through a freight forwarding service, we are not responsible for any delivery issues that may occur. Any orders returned will be refunded except for the shipping fee. If the package is confiscated and not returned, no refund will be issued.
**International orders that are refused by a customer at Customs will NOT be refunded. Please know your country's duty & tax rates before your order is placed. No refund will be offered in these refusal cases.**
Order Issue Inquiries
If something is missing from the order, customers will be required to send a picture of everything that was received in the order as well as the packing slip (options available will be decided by the customer service representative based on the issue) to reship the missing item or refund.
We are not able to make any changes to orders once they are processed. If you need to modify an order and you have not received tracking information, please contact customer service. The order will be canceled and refunded so a new order can be placed by you with the updated items.
If the order has been processed and you have received tracking information, and a modification was needed, a separate order may need to be made for the additional item(s). If you need to remove an item from the order, the order will need to be delivered, and the item(s) will need to be sent back for a refund. Please refer to our return policy.
We cannot accept any requests to swap out or add any additional items placed in the notes section of your order.
Packaging
Camouflet offers discreet packaging & shipping.
For all customer service inquiries, please email us at contact@camouflet.com.